Terms of Service / Refund Policy

Product Pass is a digital membership benefit available to users with eligible Lenny's Newsletter subscriptions. The Product Pass provides access to partner offers, promotional codes, redemption instructions, account credits, and related benefits while eligible access remains active.

Partner offers are provided independently by third-party partners and may be subject to each partner's own terms, eligibility requirements, account requirements, redemption rules, expiration dates, and availability limits. Product Pass does not guarantee that every eligible user will qualify for every partner offer. Redemption deadlines and Partner terms apply.

Stated or estimated Product Pass values are promotional estimates. Product Pass benefits, offer access, and partner offers have no cash value and are not redeemable for cash, credit, or substitutions unless an offer expressly says otherwise.

Before Product Pass access begins or a first offer is claimed, users may be asked to confirm that they would like immediate access to Product Pass digital membership benefits.

Once Product Pass access begins or an offer is claimed, any related Lenny's Newsletter / Product Pass purchase is final and non-refundable to the fullest extent permitted by applicable law.

Codes, unique links, redemption instructions, credits, and other offer access are for the individual’s personal use only and shall not be shared, sold, transferred, reused, or publicly distributed to any third party

Sharing accounts to access Product Pass, using bots, scripts, or other automated methods to claim offers, or using gifts, group seats, or multiple accounts to circumvent eligibility or redemption limits is prohibited. We may temporarily suspend Product Pass access or redemptions while reviewing reasonably suspected fraud or misuse. For violations, we may revoke Product Pass access or affected claims and deny redemptions.

Offer availability, access methods, redemption deadlines, partner eligibility requirements, and partner terms may vary by offer and may change over time without notice. Some offers may at any time become unavailable, expire, rotate out, or sell out.

Access to Product Pass and related benefits requires active and eligible Lenny's Newsletter access. Product Pass access is generally available to active Annual subscribers, eligible Annual gifts, eligible paid group seats, and Insider subscribers. Insider-only offers require Insider access. Free and Monthly subscriptions are not eligible for Product Pass unless Product Pass eligibility is separately granted expressly through complimentary access, a support grant, or another approved access method.

If eligible access is canceled, not renewed, refunded, disputed, charged back, revoked, expires, reassigned, removed from a group, or otherwise becomes ineligible, Product Pass access, unclaimed offers, and associated benefits may be suspended or revoked. Partner-provided access may also be affected by the partner's own terms.

Product Pass does not guarantee eligibility for every offer. Partner eligibility requirements, redemption deadlines, availability limits, existing customer restrictions, and offer expirations may prevent access to specific offers.

Unless required by applicable law, these circumstances shall not cause a related Lenny's Newsletter subscription purchase to be refundable after Product Pass access has begun or an offer has been claimed.

Lenny’s Newsletter reserves the right to modify these Terms of Service and Refund Policy at any time. Continued use of Product Pass after modifications constitutes acceptance of the revised terms. Material changes may be communicated via email or through the Product Pass platform.